Refund policy

Return Policy

Please note that we do not accept returns or exchanges, unless otherwise agreed in writing or if a legal claim exists.

If you experience an unexpected issue with your order, please contact us directly via the contact details provided.

Sustainability Notice:
For sustainability reasons, we consciously refrain from offering a general return policy. Returns generate unnecessary CO₂ emissions and promote excessive consumer behavior. We encourage mindful shopping and thank you for your understanding and support.

This policy is in accordance with the legal regulations in Switzerland.

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Right of Withdrawal

Huustier.ch does not offer a general right of withdrawal. If you accidentally placed an incorrect order, please contact our customer service as soon as possible.